Bangla Sahayata Kendra
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Objectives & Initiatives

Objectives and initiatives being undertaken / proposed by the Department to achieve its Mission, in the SHORT TERM (year 2020), MEDIUM TERM (year 2025), and LONG TERM (year 2030):-

Objective No. 1 : To enhance efficiency in governance

Objective No. 2 : Capacity building and skill development for the officials

Objective No. 3 : To ensure citizen centric service delivery in a time bound manner and quick processing of data (from point No. c, e to n)

Objective No. 4 : Decentralisation in governance

Key initiatives / Actions undertaken or proposed
Short Term (2020) Medium Term (2025) Long Term (2030)
a. Strengthening manpower through new appointment and vertical mobility of existing manpower. a. Providing requisite workforce to all the Departments to ensure timely completion of assigned jobs. a. To achieve IT enabled smart governance and to ensure strong public service delivery system through skilled and dedicated workforce.
b. To assess training needs of the Government Departments and to plan, design and conduct foundational, functional, and specialized training for different categories of Government officials. b. To ensure capacity building and skill development of all the employees for discharging duties with increased professional competence. b. To put in place a state-of -the art online training system for different categories of officers and staff.
c. Strengthening e-Governance through digitasation of services provided by departments to the citizens and making it online. c. To introduce e-office and expand e-Governance in all major initiatives and programmes of the State Government. c. To achieve enterprise level solution at the State and district level offices.
d. To create new administrative units as per policy decision of the State Government and provide infrastructural support to such administrative units. d. Operationalize and deploy a State Enterprise Architecture (SEA) d. Single virtual window for all citizen centric services.
e. Bharat Net (operationalize the network) e. Connected secretariat with electronic file movement, use of digital signatures to authorize documents and connected databases to achieve a “single source of truth” e. Local language support for all digital touch points.
f. State Wide Area Network and connectivity infrastructure (develop, upgrade, maintain, ensure redundancy) f. End to end automation of citizen centric services. f. Undertaking complete digital transformation of various Government functionalities.
g. Single Service Delivery Platform with Enterprise Service Bus (Develop, expand, maintain, ensure large number of G2C services are in place) g. Empowering Government Departments through operationalizing various web applications, ERP application & work flow automation ready with Software-As-A-Service (SAAS) platform through State Data Centre.
h. E-Office (Operationalize) h. Leveraging of widespread usage of Data Analysis, Big Data & Social Networking for better Government activities with 360 degree responsive governance.
i. Digital Depository (onboard multiple departments)
j. Outbound Dialer (Operationalize and expand envisaged services)
k. Thorough revamp of State Data Centre (Expand)
l. Single mobile service delivery platform (Operationalize and expand number of services)
m. Software standards (devise standards and ensure adherence)
n. Extending support to various Government Departments in achieving compliance for Ease-of-Doing –Business (EODB) as per Business Review & Action Plan (BRAP) guidelines of DIPP, Government of India