• The Personnel and Administrative Reforms & e-Governance Department is entrusted with the task of providing human resources to the various establishments of the Government of West Bengal from the Secretariat to the block level in appropriate positions as well as spearheading all E-Governance related activities in West Bengal.

• In consonance with the above major task, it also carries the onerous responsibility of managing the IAS, WBCS (Exe.) and West Bengal Secretariat Service cadres in all respects. Apart from placement of officers and staff, this department is also concerned with service matters and career prospects of the members of the aforesaid cadres in a holistic manner. The department discharges its functions through its eleven cells or branches.

• It is also the administrative department of important organizations such as the (i) Administrative Training Institute at Bidhannagar, (ii) the Vigilance Commission, (iii) the West Bengal Information Commission, (iv) the Lokayukta and (v) the Resident Commissioner’s office at New Delhi. The Administrative Training Institute conducts regular training programmes for the officers and staff for capacity building and performance enhancement.

• As the nodal department for the implementation of the Right to Information Act, 2005, the P & AR Department strives to enforce transparency and accountability in the functioning of government machinery at various levels of the State administration. It also coordinates with other departments for speedy redressal of public grievances.

• Build core information infrastructure to support E-Governance in terms of State Data Center and State Wide Area Network; support infrastructure namely State Portal, e-Form and State Service Delivery Gateway (SSDG) and all other platforms and infrastructure for facilitating the realization of the vision of the State.

• Facilitate coordination among Government Departments, Academic Institutions and Industry for achieving E-Governance.

• In service training of officers and Staff of the Government at ATI and other reputed institutes.

• Implementation of administrative reforms as per decision of the State Government.

• Keeping Vigilance over the functioning of the officials.

• Maintenance of service records and accounts

• Disposal of public grievance petitions.

• Facilitate coordination among Government Departments for achieving excellence in IT and related sectors.

• Support the State Government Departments in adopting best practices, guidelines, policies and standards vis-a-vis implementation and use of ICT.